Support Intelligence
Case signals, issue trends & escalations (DC-010 Support Case, DEMO)
DEMO MODE
Case Volume
148
Trend +8%
AVAILABLE· SIM
Escalations
23
Trend +22%
ATTENTION· SIM
Avg Resolution
6.2h
Trend -4%
HEALTHY· SIM
Provider Issues
12
Trend +3
ATTENTION· SIM
Knowledge Gaps
5
Trend +1
NOTICE· SIM
Support Signals
Case volume, escalations & resolution
Case Volume
148 · +8%
Escalations
23 · +22%
Avg Resolution
6.2h · -4%
Provider Issues
12 · +3
Knowledge Gaps
5 · +1
Case Boundary
DC-010 = Support Case is canonical and distinct from DC-009 = Service Request. These are kept separate.